1. One of my most important pieces of equipment working from my house is my headset. Unfortunately at my local office supply store there is only a couple of choices. I advise making sure you have a good model. I purchased the low end model twice and I am now on my third headset.
2. Callbacks from your home number (the good and the bad).
For a while I turned on the feature that hid my home phone number when making outbound calls. What I found out was customers would not pick up the phone so I was always leaving messages or they would pick up in the middle of me leaving a voice mail. I have since turned that feature off I no longer have the issue with customers not answering when I call them back. I do occasionally have customer now call me at home number. If I recognize the number I will answer it during work hours, but not afterwards. If I don't recognize the number I will screen the call, even at night.
(usually a #and 2-digit code to turn off and on)
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