Remember when you had to actually hold the phone?
I think I only hold the phone when traveling...at least until I put the earpiece in. While in the office, I know that we each use a headset to talk on the phone.
From an ergonomic perspective, headsets are great...but what about your ears? When was the last time you switched ears?
I just switched sides with my headset...you might want to do the same if it has been awhile.

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